Last updated: October 16, 2026
Production and Handling Time
Most Valtoria Studio pieces are produced in limited runs after the order is placed. Production, quality inspection and packing normally take 6–10 weeks. This is stated on each product page and is included in the estimated delivery window shown at checkout.
If any item in your order is a pre-order, the whole order ships together once all items are ready, unless we agree otherwise by email.
Shipping Times
Once your order has been dispatched, typical delivery times are:
- United States: 7–15 business days
- Canada, United Kingdom, Australia: 8–18 business days
- Germany, France and other EU destinations: 8–18 business days
These are estimates, not guarantees. Customs processing, public holidays and carrier delays can extend delivery.
Shipping Costs
Shipping charges are calculated at checkout based on the destination country and the weight and dimensions of your order. Any shipping cost is shown clearly before you pay.
Order Tracking
When your parcel leaves our studio we email you a tracking number. Tracking can take up to 48 hours to become active and may not update continuously while the parcel is in transit between countries.
Customs, Duties and Taxes
Orders are shipped from our production facility in China. Import duties, taxes and customs clearance fees levied by your country are not included in the item price or shipping charge. These charges are the buyer’s responsibility. We are required by law to declare the correct value of the goods on the customs documentation, and we cannot mark an order as a gift or understate its value.
Customs policies vary widely by country. For details, please contact your local customs office. If an order is refused at customs or returned to us because duties were not paid, we will refund the item price once the goods are received back, but shipping costs are not refundable.
Address Accuracy
Please double-check your shipping address at checkout. We are unable to redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
Lost or Delayed Parcels
If tracking has not updated for more than 21 days, or your estimated delivery window has passed, contact us at cyls34@163.com with your order number and we will open a trace with the carrier.
Contact
Shipping questions: cyls34@163.com. We aim to reply within 1–2 business days.