Last updated: October 16, 2026
1. Who We Are
Valtoria Studio (“we”, “us”, “our”) is an independent studio specialising in premium resin statues and collectible figures. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit valtoriastudio.com (the “Site”) or place an order with us.
For any privacy-related question, or to exercise any of the rights described below, please contact us at cyls34@163.com.
2. Information We Collect
Information you provide to us. When you place an order, create an account, or contact us, we collect your name, billing and shipping address, email address, telephone number, and order details.
Payment information. All payments are processed by our third-party payment service providers. We do not store your full card number, expiry date or security code on our servers. Card data is transmitted directly to, and handled by, our payment processors under their own security standards (PCI DSS). We receive only the information necessary to confirm and reconcile your payment, such as the last four digits of the card, the payment status, and a transaction reference.
Information collected automatically. Like most online stores, we automatically receive your IP address, browser type, device information, referring pages, and how you interact with the Site. We use cookies and similar technologies for shopping-cart functionality, session management and analytics.
3. How We Use Your Information
- To process, fulfil and ship your order, and to send order confirmations, updates and delivery notifications;
- To communicate with you about your order, requests or enquiries;
- To detect, prevent and investigate fraud, unauthorised transactions and abuse;
- To comply with our legal, tax, customs and accounting obligations;
- To improve our products, Website and customer experience.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
4. Cookies
We use essential cookies to keep your cart and session working. We may also use analytics cookies to understand how visitors use the Site. You can set your browser to refuse cookies, although some parts of the Site (in particular checkout) may then not function properly.
5. When We Share Information
We share personal data only where necessary, and only with parties who are contractually and legally bound to protect it:
- Payment processors — to authorise and settle your payment, and to carry out fraud screening;
- Shipping carriers and logistics partners — name, address and telephone number, so that your order can be delivered and tracked;
- Service providers — hosting, email delivery and analytics providers who operate on our behalf;
- Legal authorities — where we are required to do so by law, or where disclosure is necessary to protect our rights or the safety of others.
6. Data Retention
We retain order records for as long as necessary to fulfil your order and to satisfy legal, tax and accounting requirements. When data is no longer required, we delete or anonymise it.
7. Your Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to request a portable copy of your data. To make a request, email cyls34@163.com. We will respond within the timeframe required by applicable law.
If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
8. International Transfers
We operate internationally, and our service providers may store or process your information outside your country of residence. Where required, we rely on appropriate safeguards for such transfers.
9. Security
We use industry-standard measures, including TLS encryption across the Site, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our products are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
12. Contact Us
Questions about this Privacy Policy or your data? Email us at cyls34@163.com and we will be glad to help.